Mentor Blogs

Posts tagged with 'Customer Support'

In praise of the trainers.

Posted Apr 2, 2011, by Paul Johnston

I highlighted the powerful influence of customer lbrarians in delivering automation in the design of electrical systems’ interconnects using the capital suite of programs. Librarians get proficient initially through the ministrations of a trainer to guide them through the concepts of the software and how these apply to their working lives. I’ve also singled out the product management staff … Read More

Tags: Wiring Harness, Capital, Capital Harness XC, Automotive Electrical and Electronic Systems Design, Electrical Interconnect Design, Training, CHS, Customer Support

The things you should "just know" - IESF Detroit and Capital

Posted Mar 22, 2011, by Paul Johnston

Aren’t we just all happy people to be living in the information golden age? Maybe it just seems good now, and in a couple of centuries this will be seen as the iron age of information technology, one step on from the hunter-gatherers’ life of gleaning scraps of wisdom from the library shelves. At our disposal is a mighty array of data sources, and still, it sometimes is very significant … Read More

Tags: IESF, Detroit, Mentor Communities, automotive wiring harness, Capital, Automotive Electrical and Electronic Systems Design, CHS, Customer Support, Capital Harness Systems, Capital Library

The pursuit of perfection: enhancement requests for Capital.

Posted May 19, 2009, by Paul Johnston

On big systems, systems which involve changing core engineering processes, catalyzing adjustments in the way dozens of people work, it is natural that some opportunities to provide advanced or more subtle assistance in the software tools used gets shaken out. A good software vendor has a controlled mechanism for handling these requests. Whilst deploying enterprise-class systems, if you fail to plan … Read More

Tags: API, CSD, CHS, Extensibility, IESD, Customer Support, Enhancements