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Mentor Blogs

Posts tagged with 'Support'

2 Jun, 2010
IC Design

Enabling Superior Support

Posted by John Ferguson

John Ferguson In my last few posts, I began discussing on what it takes to enable software quality and support.  This particular post will focus on the latter, support. Of course the goal of any descent software provider is to deliver software that is bug free, intuitive to use, and performs a valuable service.  While we strive for perfection, in reality these goals can never be fully achieved.  In the EDA world, … Read More

Mentor Graphics, Physical Verification, Calibre, Support

19 Aug, 2009

Paul Johnston Recently the subject of training has come up in the context of some work discussions. Training in relation to an extensive software product like Capital has quite a few facets. For example there is the distinction between knowing the technical details (which buttons to press, which places to look at to make the programs do what you came to them to make them do) and then there is the other matter, not quite … Read More

Deployment, Support, CHS, Training

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