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Software Support

SupportNet is the fastest and easiest way to resolve your technical and licensing support issues. As a member of the Higher Education Program, you have full access to SupportNet.

Support Features

  • Software enhancements to bring you the latest improvements in product functionality, usability and performance.
  • SupportNet, our support website, offers rapid, secure self-service access to Service Request management, release/patch downloads, KnowledgeBase access, license reports, and more.
  • Service Requests are online logging of technical and licensing support requests. Online requests are handled with exactly the same priority as phone support. You can often provide more information using online requests (such as error transcripts) that help the support engineer resolve your problem faster.
  • Telephone support is provided via Mentor's international network of support centers.

SupportNet Registration takes only a few minutes. You require your standard contact details and your Mentor Graphics site number. Access is immediate; you will receive 72 hours access while your registration is checked and confirmed.

STAR Award The only 5 time recipient of the Software Technical Assistance Recognition (STAR) Award in EDA for technical support excellence.
Support Center Practices Certified The only EDA support provider with global support center practices certified by the Support Center Practices (SCP)