Building Devices with the Linux Target Image Builder
Unleash the full power of your Freescale-based Linux design with support from Mentor Graphics.
The Linux Target Image Builder (LTIB) is an Open Source project providing a tool to develop and deploy board support packages (BSPs) on select Freescale platforms.
To take code to the next level – and ultimately to final end-device, customers often require additional commercial support. Mentor Graphics can offer this technical support through our expertise in Open Source software with our team of highly qualified software engineers. With a long history of working with a variety of developers in Linux and Open Source, Mentor Embedded engineers serve as trusted consultants, developers, maintainers, and active participants within the Open Source community.
Support Details
How does Mentor commercial support work?
First, decide which level of support is best for you (Gold or Platinum) to secure the support needed to build your Linux-based device successfully. The delivery of technical support is enabled through SupportNet, Mentor’s online community/support website. Mentor support engineers (CAEs) are also made available to take customer calls via phone, email, or written support request – and will either answer the questions directly, or if necessary, escalate the request to an assigned Linux expert who works within Mentor Embedded professional services.
| Support Options | Gold Level | Platinum Level |
|---|---|---|
| Term (Months) | 12 | 12 |
| SupportNet Access 24x7 |  | |
| Direct Contact with Mentor Support Engineers | | |
| Online Service Request Management and Tracking | | |
| Multi-level Escalation Process | | |
| Customer Named Contacts | 1 | 2 |
| Maximum Initial Response Time (Hours) | 2 | 2 |
| Number of Hours of Support per Year* | 40 | 140 |
* Gold level provides up to 40 hours of support per year for one customer named contact. Platinum level provides up to 140 support hours per year for up to two named contacts. Custom development is not included, but can be quoted separately.
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