SupportNet: Making the Most of Online Support

Web Seminar
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There are currently no dates scheduled for this event.

Overview

Mentor Graphics cordially invites you to attend this free webinar to learn how to most efficiently get answers to your technical questions on our comprehensive web sites, SupportNet and Mentor Communities.

What You Will Learn

Attendees will learn practical tips about how to:

  • Download the latest releases on SupportNet
  • Open and manage Service Requests on SupportNet
  • Access authorization codes and license reports
  • Collaborate with other users on Mentor Communities
  • Suggest product improvements on Mentor Ideas sites

Who Should Attend

 

  • New users who want to learn how to leverage SupportNet for fast answers
  • Designers and engineers who want to find technical solutions quickly
  • System Administrators who maintain Mentor tool environments

Discover SupportNet's rich array of tutorials, technical documentation, user-tips, and learn how to open service requests and download software in this video tour.

Tour SupportNet

Technical Instructions

Technical Requirements

What do I need to watch and hear this web seminar?

Mentor Graphics’ web seminars are delivered using Adobe Connect. To watch the seminar all you need to have installed is the Adobe Flash Player, version 8 or later on Windows, Macintosh, Linux, and Solaris. The Flash Player is already installed on over 98% of internet connected computers worldwide so you will not have to install any software prior to attending the meeting. You will be able to login to the seminar room 15 minutes prior to the start time on the day of the presentation. You can hear the audio using your computer’s speakers via VoIP (Voice over IP) and background music will play prior to the beginning of the presentation.

Detailed system requirements

Microsoft® Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit edition)

  • Microsoft Internet Explorer 7 or later
  • Mozilla Firefox 2
  • Adobe Flash® Player 8 or later

Microsoft Windows® XP Professional or Home Edition with Service Pack 2

  • Microsoft Internet Explorer 6, 7
  • Mozilla Firefox 1.x, 2.x
  • Mozilla 1.x or later
  • Netscape 7.x
  • Adobe Flash Player 8 or later

Microsoft Windows 2000 with Service Pack 4

  • Microsoft Internet Explorer 5.x
  • Mozilla Firefox 1.x, 2.x
  • Mozilla 1.x
  • Netscape 8
  • Adobe Flash Player 8 or later

Windows hardware requirements

  • Intel® Pentium® II 450MHz or faster processor or equivalent (1GHz recommended when screen sharing)
  • 128MB of RAM

Mac OS X v10.4, 10.5 (Intel)

  • Firefox 1.5.0.3, 2.x
  • Safari 2.x
  • Adobe Flash Player 8 or later

Mac OS X v10.4 (PowerPC®)

  • Safari 1.x, 2.x
  • Firefox 1.x
  • Mozilla 1.x
  • Netscape 7.x or later
  • Adobe Flash Player 8 or later

Mac OS hardware requirements

  • PowerPC G3 500MHz or faster or Intel Core™ Duo 1.83GHz or faster processor
  • 128MB of RAM

Linux:

  • Red Hat® Enterprise Linux® (REHL) 3 update 8; RHEL 4 update 4 (AS/ES/WS); Novell SUSE® 9.x or 10.1
  • Mozilla Firefox 1.5.0.7, 2.x
  • Mozilla 1.7.x
  • SeaMonkey 1.0.5
  • Processor: Modern processor 800MHz or faster (1GHz recommended)
  • Memory: 512MB of RAM; 128MB of graphics memory
  • Adobe Flash Player 9 or later

Solaris™

  • Mozilla 1.7
  • Adobe Flash Player 9 or later

Additional requirements

  • Minimum bandwidth 56Kbps

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