Quality comes from getting the little things right – consistently.
This is especially true when I see how global organisations perform. Somehow it becomes OK to get the little things wrong in global organisations.
Maybe its like litter in someone else’s neighborhood; not my problem.?
Which is perplexing when the rewards for getting the little things right is higher in global organisations. It all starts going wrong when inaccurate design data is transferred to manufacturing. This causes huge trauma in manufacturing who are on tight deadlines for product manufacture & feel they need to take ownership of the issue. When in fact they should just bounce the error back. But this is not possible when the looser is manufacturing, who miss deadlines and orders. So without correction, we continue to repeat the errors and our expectation is set to one of accepting that there will be errors. Not something manufacturing would tolerate if the design department were in the next office. So if we are to make global manufacturing work, we have to accept that a different approach is needed. Get the little things right – consistently.
Start at the base of our error pyramid; look at the quality of the design data.
More little things to follow.