Rave Mobile Safety specializes in providing 9-1-1 information to Public Safety Answering Points (PSAPs) that in turn dispatch first responders to emergencies. Until quite recently, Rave had not been able to provide vehicle crash information from OnStar and other telematics service providers (TSPs) to PSAPs, but in King County, Washington, it demonstrated the ability to do just that.
When vehicle crash information reaches a TSP call center a service representative has to do a lookup to see what 9-1-1 center is responsible for the crash location. The service rep then calls the 9-1-1 center and relays the crash information verbally.
In the King County demo the TSP service rep still makes the call, but the information available to the TSP rep – the Vehicle Emergency Data Set (VEDS) – is immediately displayed on the 9-1-1 call taker’s desktop screen, eliminating the time otherwise spent communicating that information verbally.
“The intent of the Vehicle Emergency Data Set is to establish a uniform data template for collection and transmission of vehicle crash information among multiple emergency responders,” said Brian Fontes, CEO of NENA (National Emergency Number Association). “NENA applauds this important step in enhancing the availability and delivery of data to telecommunicators and first responders.”
The faster a first responder can reach a critically injured crash victim, with the right equipment, the better.
Rave’s Smart911 public safety service is used by emergency responders in more than 400 U.S. municipalities, including King County. Rave chief product officer Todd Piett said his firm worked closely with telematics service providers including OnStar, as well as King County officials, to develop the faster crash notification demo.
“Together with Rave using Smart911 Connect and our existing Smart911 installation, we have pioneered automated delivery of critical crash data directly to a 9-1-1 call taker,” said King County E9-1-1 Program Manager Marlys Davis. “The integration was straightforward and we are encouraged by the outstanding results. Now that this test was successful, our 9-1-1 centers have the technology necessary to receive live data from real accidents, which will improve the safety of King County residents.”
Should this technology be made available everywhere?